You can delete your YENTTO account and personal data at any time — from inside the app or by email request. This page is the off-app deletion route.
1.Two ways to delete your account
- In the app — the quickest route, under Account & Privacy.
- By email — using the request below, no app needed.
Both apply to the YENTTO Customer app and the YENTTO Seller app.
2.Delete from inside the app
Open the YENTTO app, go to Account › Account & Privacy › Delete Account, and confirm. Your account is deactivated immediately and permanently deleted after a 30-day grace period — you can sign back in within those 30 days to cancel. No email request is needed.
3.Request deletion by email
If you can’t use the app, email privacy@yentto.com from your registered email or include your registered mobile number, with the subject “Delete my account”. We’ll verify it’s you (so no one else can delete your account) and process the request. Once verified, your account enters the same 30-day grace period described in section 6 below.
4.What gets deleted
On deletion we remove or irreversibly anonymise your personal data, including:
- Your profile and mobile number.
- Your saved addresses and location data.
- For sellers: your shop profile and listings (subject to settlement/tax records below).
- Your reviews (ratings, text, photos) and any other content you submitted, or these are dissociated from your identity.
5.What we may keep (and why)
We may retain limited records where the law requires it — for example, order, payment, and tax/GST records, and information needed to resolve disputes, prevent fraud, or comply with legal obligations. Retained records are kept only as long as required and are protected accordingly.
6.Timeline
When you confirm deletion — in the app or by email request — your account is deactivated immediately and scheduled for permanent deletion after a 30-day grace period. During those 30 days you can simply sign back into the app to cancel the deletion and keep your account. After the grace period ends, your personal data is permanently deleted or irreversibly anonymised, except for the limited records described above.
7.If you have open orders
Please complete or cancel any open orders and resolve pending payments or refunds before deleting, since deletion ends your access to order history and support for those orders.
8.Contact
Questions about deletion: privacy@yentto.com.